Support
Solutions for Your Challenges
Need Help? No Problem.
Comprehensive Support from a Single Source for Your Product Development
Smooth and efficient operation is the foundation of your success. With an INNEO® service contract, you not only ensure the operation of your systems but also maximise your technologies to keep your company economically viable. Our technical support is available to all KeyShot customers with a service contract. This includes hotline service, software updates, troubleshooting, online support, online tools, and much more.
Comprehensive Support
We consider your entire environment: problem analysis for all software and hardware products in the INNEO portfolio.
Own Certified Hotline
At our hotline, your request will be handled directly by a certified INNEO service technician specialising in your technology.
Contact our technical support team directly at:
+44 (0) 1789 337920
support@inneo.com
Version Update
Do you need new licenses as part of a version upgrade? No problem! It’s best to use our ticket system for this.
Licensing
Would you like to transfer existing licences to new computers or a different location? You can find the corresponding request form in the ticket system.
The INNEO Service Contract – More Support Than Ever!
A service contract with INNEO offers you a comprehensive package of services:
- Manufacturer-certified, German/English-speaking hotline with a toll-free number across Europe (except for Liechtenstein)
- Free download of the latest updates
- 24-hour access to all online service tools
- Problem analysis for all software and hardware products from the INNEO portfolio
- Reduced support needs through a unified version standard within the company
- Unlimited number of requests possible
- Licence transfers, software transfers, and more
- Engineering Dialogue: Free, regular workshops on various topics, such as PTC products, add-on solutions, applications, as well as tips on usage, methodology, and more
- OEM support for additional applications
Webinars
Take advantage of the opportunity to participate in our free webinars and sign up right away.
Tutorials
Dive directly into KeyShot Studio with our free beginner tutorials.
Top-notch training and support from the KeyShot Studio distributor number 1.
Would you like to learn KeyShot Studio or improve your rendering skills?
Rely on our manufacturer-certified training – online, at the training centre, or on-site at your company.
Contact us!
