INNEO Solutions GmbH are pleased you are visiting this website. Because privacy and data security are very important to us, we want to inform you via this privacy policy about the nature, extent, purpose and use of the personal data collected and processed by us.

Basically, the website can be used without providing any personal data. Making use of special services via our website may require processing of personal data. We will request your consent when processing of personal data is required, provided that no statutory basis for such a processing exists.

1. Name and mailing address of the controller

The controller for data processing on this website is:

INNEO Solutions GmbH
IT-Campus 1
73479 Ellwangen
Phone: + 49 (0) 7961 890-0
E-mail: inneo-de@inneo.com

2. Rights of the data subject

Withdrawal of your consent to data processing

Many data processing operations are only possible with your explicit consent. You may withdraw a consent you have given at any time. An informal notification to us by e-mail is sufficient. The lawfulness of data processing before withdrawal remains unaffected.

Right to lodge a complaint with the competent supervisory authority

In the case of personal data breach, the data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of its habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available https://ico.org.uk/global/contact-us/

Right to data portability

You have the right to receive your personal data, which is processed by us in an automated manner, based on your consent or on a contract as well as the right to transmit the data to a third person in a commonly used and machine-readable format. In the case of a request to transmit the data directly to another controller, the data will be transmitted only where technically feasible.

Encryption

For safety purposes and to protect the transmission of confidential content such as orders or requests submitted to us as the site operator, this site uses SSL or TLS encryption. You can identify an encrypted connection by the fact that “http://” changes to “https://” in the address bar of your browser.

Information, disablement, erasure

In accordance with applicable statutory regulations you have the right to obtain, free of charge and at any time, communication of the stored personal data concerning you, its source and recipients, the purposes of data processing, and additionally, where appropriate, the right to rectification, disablement or erasure of this data. For questions on this or further questions on personal data, you can contact us any time at the address given in the legal notice or contact our data protection officer.

3. Data collection on our website

Cookies

The website may use so-called cookies. Cookies do not cause any damage on your computer and do not contain viruses. Cookies serve the purpose of making our offer more user-friendly, more effective and safer. Cookies are small text files placed on your computer, which are saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognise your browser at your next visit.

You can set your browser so that you will be informed about the setting of cookies and to allow them individually, to reject cookies for specific cases or generally and activate automatic deletion of cookies when closing the browser. The deactivation of cookies may restrict the functionality of this website. Cookies needed for carrying out the electronic communication process or to provide specific functionality requested by you (e.g. shop basket functionality) are stored on the basis of Art. 6 Par. 1 lit. f GDPR. The website owner has a legitimate interest in the storage of cookies for technically accurate and optimised provision of its services. As far as other cookies are stored, these are treated separately in this privacy policy.

General information on data processing and data security (server log files)

The provider of these pages automatically collects and stores information in so-called server log files, which are automatically transmitted to us from your browser. This is:

• IP address
• user
• date
• request
• status code
• size
• referrer
• UserAgent

This data is not merged with other data sources. The basis for data processing is Art. 6 Par. 1 lit. b GDPR allowing data processing for the performance of a contract or to take steps prior to entering a contract.

Contact form

When submitting requests using a contact form, your information including the contact details entered in the form are stored by us for the purpose of processing the request and for the case of follow-up questions. We do not transmit this data without your consent.

Thus processing of data entered in the form is carried out exclusively on the basis of your consent (Art. 6 Par. 1 lit. a GDPR). You may withdraw this consent at any time. An informal notification to us by e-mail is sufficient. The lawfulness of data processing procedures before withdrawal remains unaffected.

The data you entered in the contact form remains with us until you request erasure, you withdraw your consent to storage or the purpose of storage has ceased. Mandatory statutory provisions – particularly retention periods – remain unaffected.

Registration on the website

You can register on our website in order to use additional functionality. We will use the data provided for this only for the purpose of using the particular offer or service you have registered for. The mandatory information requested during registration must be complete. Otherwise, we will reject the registration.

We will use the e-mail address provided with the registration to inform you about important changes such as scope of services or modifications for technical reasons.

Processing of data entered during registration is carried out on the basis of your consent (Art. 6 Par. 1 lit. a GDPR). You may withdraw a consent you have given at any time. An informal notification to us by e-mail is sufficient. The lawfulness of data processing before withdrawal remains unaffected.

The data collected during registration is stored by us until you request erasure, you withdraw your consent to storage or the purpose of storage has ceased. Statutory retention periods remain unaffected.

Registration for training and events

You can register on our website for attending training or events.

We will use the data provided for this only for the purpose of attending the particular training or event. The mandatory information requested during registration must be complete. Otherwise, we will reject the registration.

For follow-up questions, we will use the e-mail address or telephone number provided with the registration to contact you.

Further, we will use the data provided by you for the purposes of issuing a certificate of participation in the training for you and sending you a participant’s evaluation form to rate the training.

Processing of data entered during registration is carried out on the basis of your consent (Art. 6 Par. 1 lit. a GDPR). You may withdraw a consent you have given at any time. An informal notification to us by e-mail is sufficient. The lawfulness of data processing before withdrawal remains unaffected.

The data collected during registration is stored by us until you request erasure, you withdraw your consent to storage, or the purpose of storage has ceased. Statutory retention periods remain unaffected.

Data processing (customer and contract data)

We collect, process and make use of personal data only to the extent required for justification, development, or modification of the legal relationship (inventory data). The basis for this is Art. 6 Par. 1 lit. b GDPR allowing data processing for the performance of a contract or to take steps prior to entering a contract. We collect, process an make use of personal data about the usage of our web pages (usage data) only to the extent required for enabling and invoicing the service for the user.

The customer data collected will be deleted after termination of the business relationship or when the purpose of data storage has ceased. Statutory retention periods remain unaffected.

Data transmission when entering into a contract for online shops, retailers and mail order, services and digital content

We transmit personal data to third parties only to the extent required to fulfil the terms of the contract, for example to the manufacturer of the software for licensing, to companies entrusted to deliver the goods or the credit institution commissioned with the payment transaction. There is no further transfer of data unless you have expressly approved to the transfer. Your data is not transmitted to third parties, e.g. for marketing purposes, without your express approval.

The basis for data processing is Art. 6 Par. 1 lit. b GDPR allowing data processing for the performance of a contract or to take steps prior to entering a contract.

Download of trial versions

You can download trial versions of individual products from our website.

We are using the data entered only for the purpose of utilising the particular trial version. The mandatory information requested during registration must be complete.

For follow-up questions or in the case of changes for technical reasons, we will use the e-mail address provided with the registration to keep you informed.

Processing of data entered during registration is carried out on the basis of your consent (Art. 6 Par. 1 lit. a GDPR). You may withdraw a consent you have given at any time. An informal notification to us by e-mail is sufficient. The lawfulness of data processing before withdrawal remains unaffected.

The data collected during registration is stored by us until you request erasure, you withdraw your consent to storage, or the purpose of storage has ceased. Statutory retention periods remain unaffected.

Retention period

We process and store personal data only for the duration required for obtaining the purpose of storage or as regulated by the statutory retention periods.

When the purpose of storage or a statutory retention period has ceased, the personal data will be deleted if no longer required for the performance of a contract or to take steps prior to entering a contract.

Amendment of the privacy policy

We reserve the right to amend this privacy policy in order to adapt it to changing statutory regulations.

4. Analysis tools

We use Matomo and Google AdWords for the purpose of statistical analysis of the usage of our website, which allows an analysis of your surf behaviour. This enables us to improve the quality and the contents of our website. We get insight into how our website is used and thus can continuously improve our offer.

The information collected during the statistical analysis of our website is not merged with your other personal information collected on our website.

The legal basis for the processing of your personal data for the purposes of statistical analysis of the usage of our website is Art. 6 Par. 1 f GDPR; our legitimate interests are the demand-oriented design and optimisation of our website and marketing activities.

Matomo (Formerly PIWIK)

INNEO Solutions GmbH provides cloud-based instances of the web analysis tool “Matomo” for its customers. Via a JavaScript snippet, customers of INNEO Solutions can collect user statistics on their own website. The statistics obtained are used by INNEO Solutions’ customers to improve their offer and to make the web offer more interesting. The legal basis for the use of Matomo is Art. 6 para. 1 f DSGVO.

By calling up the analysis script, the browser used on your device automatically sends information to the Matomo cloud service. The following information is processed there:
– Anonymised IP address of the requesting device.
– Date and time of access together with time zone difference to Greenwich Mean Time
– Name and URL of the file accessed, access status/HTTP status code, amount of data transferred in each case
– Website from which access is made (referrer URL)
– Browser used and operating system of the device
– Language and version of the browser software
– Name of the access provider.

The technology used to collect the statistics works WITHOUT so-called tracking cookies. A JavaScript snippet is used to call up the integrating website for the analysis software Matomo. The IP of the calling user is anonymised.
INNEO Solutions uses Matomo with the extension “AnonymizeIP”. This means that IP addresses are processed in abbreviated form, thus excluding the possibility of a direct link to a person. The IP address transmitted by your browser via Matomo is not merged with other data collected by us. The Matomo programme is an open source project. Information from the third-party provider on data protection is available at https://matomo.org/privacy/.

Google AdWords and Google conversion tracking

This website uses Google AdWords. AdWords is an online advertising programme from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click an ad delivered by Google, a conversion-tracking cookie is set. Cookies are small text files stored by the internet browser on the user’s computer. These cookies lose their validity after 30 days and are not used for personal identification of the users. Should the user visit certain pages of this website and the cookie has not yet expired, Google and we can tell that the user clicked the ad and was directed to that page.

Each Google AdWords advertiser has a different cookie. Cookies cannot be tracked via the website of an Adwords advertiser. The information collected using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. The customers get to know the total number of users who clicked on their ad and were directed to the page with a conversion-tracking tag. However, they do not obtain any information allowing to personally identify users. If you do not wish to participate in tracking, you can object to this by simply deactivating the Google conversion-tracking cookie via your internet browser user settings. In doing so, you will not be included in the conversion-tracking statistics.

The storage of “conversion cookies” is based on Art. 6 Par. 1 lit. f GDPR. The website owner has a legitimate interest in analysing the user behaviour in order to improve its web service and advertising.

Further information on Google AdWords and Google conversion-tracking can be found in Google’s privacy policy: https://www.google.de/policies/privacy/

You can set your browser so that you will be informed about the setting of cookies and to allow them individually, to reject cookies for specific cases or generally and activate automatic deletion of cookies when closing the browser. The deactivation of cookies may restrict the functionality of this website.

5. Payments

Encrypted payments

If you enter into a contract which requires you to send us your payment information, we will require this data to process your payment.

Payments using common means of payment are only made via encrypted SSL or TLS connections. You can identify an encrypted connection by the fact that “http://” changes to “https://” in the address bar of your browser and the lock icon in your browser line.

In the case of encrypted communication, the payment details you submit to us cannot be read by third parties.

Payment processing

We offer payment via PayPal, credit card, invoice and prepayment.

PayPal

In the case of payment via PayPal, the provider of this payment service is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (in the following “PayPal”).

If you select payment via PayPal, the payment data you entered is transmitted to PayPal.
The transmission of your data to PayPal is carried out on the basis of Art. 6 Par. 1 lit. a GDPR (consent) and Art. 6 Par. 1 lit. b GDPR (processing for the performance of a contract). You may withdraw your consent to data processing at any time. A withdrawal does not affect the effectiveness of data processing operations in the past.

Credit card (Mastercard, Visa, Maestro)

In the case of payment via credit card (Mastercard, Visa, Maestro) using the interface of TeleCash, the provider of this payment service is First Cash Solution GmbH, Okenstr. 7, 77652 Offenburg (in the following “First Cash Solution”).

If you select payment via credit card, the payment data you have entered is transmitted to First Cash Solution.
The transmission of your data to First Cash Solution is carried out on the basis of Art. 6 Par. 1 lit. a GDPR (consent) and Art. 6 Par. 1 lit. b GDPR (processing for the performance of a contract). You may withdraw your consent to data processing at any time. A withdrawal does not affect the effectiveness of data processing operations in the past.

Credit assessment

With some of the services offered, we make advance payment and thus assume a credit risk. Therefore, it is necessary to reassure the liquidity of our customers, who exclusively are legal persons, for these services by obtaining a credit report.

The following table contains a list of all credit rating and credit assessment agencies with whom we are working to obtain credit information:

We will transmit the data of the legal person to the credit reference or credit assessment agency for the purpose of credit assessment.

This data may remain temporarily with the credit rating or credit assessment agency. Please contact the respective credit rating or credit assessment agency or refer to their website for further information.